Refund policy

If something isn't right with your order, email us at mel@theresetcollective.co.nz within 30 days of receiving it and we'll sort it out.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 30 days with your order number and a photo. We'll arrange the return and make it right with a replacement or a refund.

Change of mind

Our products are foods and personal care products, so we can only accept change-of-mind returns on items that are unopened, sealed and in their original packaging, within 30 days of delivery. Opened or partly used products can't be returned unless they're faulty. Gift cards and items bought on sale aren't eligible for change-of-mind returns.

How to start a return

Email mel@theresetcollective.co.nz with your order number and the reason for the return. If the return is approved, we'll send you a return shipping label and instructions. Items sent back without approval can't be accepted.

Refunds

Once we've received and checked your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.

Exchanges

The quickest way to swap a product is to return the original and, once the return is approved, place a new order.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.